Reading with a child?
Little Feet, Safe at Home is a gentle story for children aged 4–8, with guidance for grown-ups. Keeping children safe remains an adult responsibility.
Read or download the free book →For residents and families
Worried about housing safety?
If something at your home feels unsafe, knowing where to start can help. These steps are a starting point for reporting a concern.
Move away and keep others away.
Do not push, shake, lean on or test a railing or barrier that may be unsafe. Keep children and pets away. Do not approach a hazard to take photographs or try to fit makeshift protection.
Report it to the people responsible.
Contact your landlord, managing agent or building manager. Describe the location, what you have noticed and why you are concerned. Use their emergency repairs contact when the issue is urgent.
Keep a record.
Write down when you reported it, any reference number and the response you received. Ask what will happen next and when. Only take photographs if you can do so from a safe place.
If it is not being resolved, find the right complaints route.
For social housing in England, report the issue to your landlord and use their complaints process. The official guidance below explains when and how the Housing Ombudsman can help. Different arrangements apply elsewhere in the UK and for other types of housing.
Official reporting and complaints guidance for England →
Housing Ombudsman: current contact and service information →
Reporting links checked on 29 October 2026. Follow the linked services for current requirements and contact arrangements.
Want your experience to be heard?
Share your own account with our community. Comments are reviewed before publication. Sharing here does not report a repair or bring your concern to your landlord.
Share your experience →